Thank you for shopping with Mambobaby. This Shipping Policy explains our order-processing times, estimated delivery times, shipping charges, tracking, and procedures for reporting delivery issues. Shipping availability, rates, and delivery estimates depend on the delivery address, product availability, and fulfillment location. The information displayed at checkout is the most current information for your order.

Who Ships Your Order

Seller	Mambobaby Inc, 1702 Wazee St, Denver, CO 80202, United States
Ships from	Our United States warehouses or an alternate Mambobaby fulfillment location, including our manufacturing facilities in China
Email	hello@mambobaby.com
Phone	+1 (983) 216-8555

Where We Ship and Currency

We currently offer standard online-store delivery within the United States only (excluding the destinations listed under "Destinations We Do Not Currently Support"). All prices and shipping charges are shown and charged in US dollars (USD). Prices and free-shipping thresholds exclude taxes, which are shown at checkout where applicable.

Shipping Rates and Delivery Estimates

Destination	Standard shipping	Free shipping over	Handling time	Transit time
United States	$7.90 USD	$59 USD	1–2 business days	3–15 business days

Free shipping applies to orders with an eligible merchandise subtotal of $59 USD or more after discounts and before taxes. Total estimated delivery time = handling time + transit time. All timeframes are estimates and are not guaranteed delivery dates.

Order Processing and Cut-Off Time

Orders placed before 2:00 PM Mountain Time (MT) on a business day generally begin processing the same business day. Orders placed after the cut-off, on weekends, or on U.S. public holidays generally begin processing the next business day. "Business days" means Monday through Friday, excluding U.S. public holidays. Most orders are processed within 1–2 business days after payment is confirmed. Processing time is separate from carrier transit time.

Processing or delivery may take additional time during major promotions, peak shopping periods, severe weather, carrier disruptions, public holidays, or other circumstances outside our reasonable control.

Fulfillment Locations

Depending on inventory, an order may be fulfilled from a U.S. warehouse or an alternate Mambobaby fulfillment location. Orders fulfilled from a U.S. warehouse generally have shorter transit times; orders fulfilled from an alternate location may take longer, which is reflected in the 3–15 business-day range above. Customers cannot always select or change the fulfillment location. An order containing products stored at different locations may arrive in more than one shipment, with separate tracking where available.

Destinations We Do Not Currently Support

We currently ship within the United States only. We are unable to ship to the following:

• P.O. Boxes and APO/FPO/DPO military addresses
• US territories not served by standard domestic carriers (e.g., certain remote island territories)

If an address is not accepted at checkout, we do not currently deliver there.

Order Tracking

Once your order ships, we send a shipping-confirmation email with your tracking number. You can check status on our order tracking page. Tracking may take 24–72 hours to update after the carrier receives the package. If it has not updated after this period, contact us.

Shipping Partners

We work with multiple shipping and logistics providers. The carrier for an order is selected based on destination, product type and size, warehouse location, carrier availability, and delivery performance. Customers cannot always request or change the carrier. Every shipped order includes tracking where available.

Changing Your Address or Cancelling an Order

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier. For cancellations, see our Order Cancellation Policy. Mambobaby is not responsible for delays or failed delivery caused by an incorrect or incomplete address.

Lost Packages

If the estimated delivery window has passed and your package has not arrived, review the latest tracking, check with household members and your local carrier, confirm your address, and contact us with your order and tracking numbers. A package marked "delivered" may require a carrier investigation before a resolution can be offered.

Packages Damaged in Transit

If your package or product arrives damaged, contact us within 3 calendar days of delivery with your order number, a description of the issue, and photographs of the outer box, the shipping label, the damaged product, and any internal packaging. Keep the product and all packaging until we confirm they are no longer needed. Providing this information helps us document the issue with the carrier; it does not limit any rights available under applicable law.

Exchange Shipping

Customer-requested exchanges of non-defective items carry no processing fee; the customer pays return and replacement shipping, as described in our Return & Refund Policy. When Mambobaby confirms an item is defective, damaged in transit, or incorrect, no processing fee applies and we cover the applicable return and replacement shipping.

Contact Us

Questions about shipping, delivery, or tracking? Email hello@mambobaby.com or use our Contact Us page. We aim to respond within 1 business day.