Thank you for shopping at Mambobaby. If you are not completely satisfied with your order, please review this policy before requesting a return or exchange. Returns are sold and handled by Mambobaby Inc (1702 Wazee St, Denver, CO 80202, United States), the authorized seller of genuine Mambobaby products.

Policy at a Glance

Request type	Time limit	Processing fee	Shipping costs
Standard return	Within 30 days of delivery	No restocking fee	Customer pays return shipping
Customer-requested exchange	Within 30 days of delivery	No processing fee	Customer pays return and replacement shipping
Defective, damaged, or incorrect item	Contact us within 3 days of delivery	No processing fee	Mambobaby covers applicable shipping

1. Do We Accept Returns?

Yes. You have 30 days from the date your order is delivered to request a standard return. A request made after the 30-day window is not guaranteed to be accepted.

2. Return Eligibility (Accepted Condition)

To qualify for a return or exchange, the item must:

• Be unused, unworn, unwashed, and unaltered
• Be returned in its original packaging with all tags, accessories, manuals, components, and protective seals
• Be free from damage, stains, odors, pet hair, or other signs of use
• Include valid proof of purchase, such as the original order number
• Be returned only after authorization from Mambobaby

All returned items are inspected before a refund or exchange is approved.

3. Non-Returnable Items

The following cannot be returned or exchanged unless they arrive defective, damaged, or incorrect: used, worn, washed, altered, or misused items; items missing original packaging, tags, accessories, manuals, components, or protective materials; final sale items; gift cards; and custom or personalized products, or any item marked non-returnable on its product page. Products purchased from an authorized third-party retailer must be returned to that retailer under its policy. Products purchased from an unauthorized third-party seller are not eligible for return with us.

4. Return Shipping Costs

Buyer's-choice returns (changed your mind, ordered the wrong size or product, or no longer want the item): you are responsible for the return shipping cost. Original shipping charges, customs duties, import taxes, and carrier fees are non-refundable. We do not charge a restocking fee for an eligible standard return. Use a trackable service; we are not responsible for unauthorized returns or return packages lost or damaged in transit.

Defective, damaged, or incorrect items: if Mambobaby confirms an item is defective, damaged in transit, or different from what you ordered, no processing fee applies, and we cover the applicable return and replacement shipping and arrange a suitable replacement or refund. Please keep the item, packaging, shipping label, and box until your claim is reviewed.

5. Exchanges

Eligible items may be exchanged within the 30-day window, subject to availability and approval. A customer-requested exchange (wrong size/color/model, change of mind, or a different eligible product) carries no processing fee. The customer is responsible for return and replacement shipping and for any applicable taxes, customs duties, and other logistics costs, unless required otherwise by law. If the replacement costs more, the difference is due before it ships; if it costs less, the eligible difference is refunded after inspection. If a requested replacement is unavailable, we may offer a different product, store credit where available, or a refund. Customer-paid exchange shipping does not apply to confirmed defective, damaged, or incorrect items — in those cases Mambobaby covers the applicable return and replacement shipping.

6. How to Request a Return or Exchange

Contact us before sending any item back — returns or exchanges sent without prior authorization may be refused. Email hello@mambobaby.com with:

• Your order number
• The item you want to return or exchange, and the reason
• The replacement item requested, if applicable
• Clear photographs or video of the item's condition, and close-ups of any defect, damage, shipping label, or incorrect item

We normally respond within 1–2 business days. If approved, we provide return instructions, the authorized return warehouse address, any applicable fee, the estimated replacement shipping cost, and next steps. Do not return an item to the address on the original package, our contact page, or any company registration address unless our team specifically instructs you to.

7. Inspection and Approval

After your return reaches our authorized warehouse, please allow 3–5 business days for inspection. We check that the correct, eligible item was returned complete and unused, and that it matches the authorized request. We notify you by email whether the return or exchange is approved, partially approved, or rejected. If rejected, additional shipping may apply if you ask for the item to be sent back to you.

8. Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing after approval; your bank, card issuer, or payment provider may need additional time to post the funds. Original shipping charges are non-refundable unless the return resulted from a confirmed defective, damaged, or incorrect item. Return shipping, replacement shipping, customs duties, import taxes, and carrier fees are non-refundable unless stated otherwise or required by law. If more than 10 business days have passed since we confirmed a refund, please contact your payment provider first, then email us.

9. Order Changes and Cancellations

To change or cancel an order, contact us as soon as possible. An order cannot be changed or cancelled once it has entered packaging, fulfillment, or shipment. See our Order Cancellation Policy for full details. If the order can no longer be cancelled, you may request a return after delivery under this policy.

10. Lost or Damaged Return Packages

For customer-arranged returns, Mambobaby is not responsible for packages lost, delayed, misdirected, or damaged on the way back to us. Please use a trackable service and keep your receipt. A refund or exchange cannot be completed until the returned item is received and inspected. This limitation does not apply when Mambobaby provides and controls the return shipping for a confirmed defective, damaged, or incorrect item.

11. Contact Us

Company	Mambobaby Inc
Email	hello@mambobaby.com
Phone	+1 (983) 216-8555
Contact page	Contact Us
Related	Shipping Policy

Please include your order number in all correspondence. Nothing in this policy limits any return, cancellation, warranty, or refund right that cannot legally be limited under applicable consumer-protection law.