Privacy policy
Last updated: October 12, 2026
Mambobaby Inc ("Mambobaby," "we," "us," or "our") operates this online store and its related content, products, features, tools, and services (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use the Services. For purposes of applicable data-protection laws, Mambobaby Inc is the controller of your personal information. If our Terms of Service conflict with this Privacy Policy regarding personal information, this Privacy Policy controls.
Controller Details
| Controller | Mambobaby Inc |
|---|---|
| Registered address | 1702 Wazee St, Denver, CO 80202, United States |
| hello@mambobaby.com | |
| Phone | +1 (983) 216-8555 |
Privacy at a Glance
- We collect information needed to process orders, deliver products, provide support, improve our website, and communicate with you.
- Payments are processed by third-party providers; we generally do not directly store complete payment card numbers.
- We may use cookies and similar technologies for website operation, analytics, personalization, and advertising — see our Cookie Policy.
- We do not knowingly collect personal information directly from children under 13.
- Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain data sharing or targeted advertising.
1. Personal Information We Collect
Depending on how you interact with the Services and where you reside, we may collect:
- Contact information: name, email address, telephone number, billing and shipping addresses, and other details you provide.
- Payment and transaction information: payment method, billing details, transaction amount, payment status and confirmation, and refund information. Complete card details are processed directly by our payment providers (such as Shopify or PayPal) and are not directly stored by us.
- Account information: username and password, saved addresses, preferences, and settings, if you create an account.
- Shopping and order information: products viewed, items added to cart, purchases, order history, delivery information, returns/exchanges/refunds, and reviews and feedback.
- Communications: customer-service enquiries, product questions, return or warranty requests, reviews, and other correspondence.
- Device and technical information: device type, browser and operating system, network connection, IP address, and device identifiers.
- Usage information: pages and products viewed, links selected, referring pages, session activity, and dates and times of interactions.
"Personal information" does not include information that has been anonymized or de-identified so it can no longer reasonably be linked to you.
2. How We Collect Personal Information
We collect personal information directly from you (for example, when you order, create an account, submit a review, or contact us); automatically through cookies, pixels, tags, log files, and similar technologies; from service providers that help us process payments, fulfill orders, deliver communications, provide analytics, or prevent fraud; from business and marketing partners where permitted by law; and from public sources, including social media when you interact with our accounts or content.
3. How We Use Personal Information
We use personal information to: process payments and transactions; fulfill and deliver orders; process returns, exchanges, refunds, and warranty requests; create and manage accounts; remember preferences; personalize the shopping experience and enable reviews; operate, troubleshoot, and improve the Services; send marketing communications where permitted and measure their performance; authenticate accounts and transactions and prevent fraud; respond to questions and send order, shipping, and account notifications; and comply with law, respond to lawful requests, enforce our Terms, and maintain business, accounting, tax, and compliance records.
You can unsubscribe from promotional emails at any time via the unsubscribe link, or opt out of promotional texts by replying STOP. Even after opting out, you may still receive non-promotional messages about your account, orders, product-safety notices, or support requests.
4. Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, and similar technologies to operate the website and checkout, maintain security, remember preferences, understand usage, measure performance, personalize content, and support advertising. Where required by law, we request permission before using non-essential technologies. You can manage choices through Cookie Preferences on our website and through our Your Privacy Choices page. For more detail, see our Cookie Policy.
5. How We Disclose Personal Information
We may disclose personal information to: Shopify, which hosts and supports the Services; service providers and business partners that help us with hosting, payment processing, order fulfillment, customer support, email and marketing, analytics and advertising, fraud prevention, reviews, and accounting, compliance, and legal services; parties at your direction or with your consent; our corporate affiliates for business, administrative, operational, and legal purposes; and in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, or to comply with law and valid legal process and to protect our rights, customers, and partners.
6. Relationship With Shopify
Shopify hosts the Services and processes personal information relating to your use of our online store. Information may be transmitted to Shopify and other service providers located outside your country when necessary to operate, secure, and improve the Services. Where Shopify independently determines how and why it processes personal information, Shopify is responsible for that processing. You can learn more through the Shopify Consumer Privacy Policy and Privacy Portal.
7. Third-Party Websites and Services
The Services may contain links to third-party websites, apps, or platforms. If you follow a link, review that party's privacy and security policies. We do not control and are not responsible for third-party services. Information posted in public areas, including social media and public reviews, may be visible to others. A third-party link does not necessarily mean we endorse that party.
8. Children's Privacy
The Services are intended for adults and are not directed to children under 13. Although some products are designed for use by children under adult supervision, purchases and website interactions must be completed by an adult. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us and we will review and, where appropriate, delete it. As of the "Last updated" date, we do not have actual knowledge that we sell or share personal information of individuals under 16.
9. Security and Retention
We use reasonable administrative, technical, and organizational measures to protect personal information, but no system is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information through unsecured channels. We retain personal information only as long as reasonably necessary to maintain accounts, fulfill orders, provide the Services, process returns and refunds, keep accounting and tax records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods vary by information type and legal requirements.
10. Your Privacy Rights and Choices
Depending on where you live, you may have the right to access or know, delete, correct, or obtain a portable copy of your personal information, and to opt out of the sale of personal information, the sharing of personal information for cross-context behavioral advertising, or processing for targeted advertising. You can submit an eligible request through our Your Privacy Choices page. Where required by law, we process Global Privacy Control signals as opt-out requests. If you reside in the UK or EEA, you may also have the right to object to or restrict certain processing and to withdraw consent.
11. How to Exercise Your Rights
You may exercise an applicable right through our Your Privacy Choices page, our Contact Us page, or by emailing hello@mambobaby.com. We will not discriminate against you for exercising a right. We may need to verify your identity before processing a request, and will respond within the period required by law.
12. Complaints and Appeals
If you have a complaint about how we process personal information, contact us at hello@mambobaby.com. Depending on where you reside, you may have the right to appeal a decision (reply to our decision or email us with the subject line "Privacy Request Appeal") and to lodge a complaint with your local privacy or data-protection authority. Individuals in the EEA can find their national supervisory authority through the European Data Protection Board.
13. International Data Transfers
We may transfer, store, and process personal information in countries other than where you reside, which may have different data-protection laws. When personal information is transferred from the EEA or UK to a country not recognized as providing adequate protection, we rely on legally recognized safeguards, including the European Commission Standard Contractual Clauses, applicable UK transfer mechanisms, or another lawful basis.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, Services, technology, or applicable law. We will post the revised version and update the "Last updated" date, and provide additional notice where required by law.
15. Contact Us
| Controller | Mambobaby Inc |
|---|---|
| Registered address | 1702 Wazee St, Denver, CO 80202, United States |
| hello@mambobaby.com | |
| Phone | +1 (983) 216-8555 |
| Contact form | Contact Us |
You may also review our Terms & Conditions, Shipping Policy, Return & Refund Policy, and Cookie Policy.